Frequently Asked Questions
Are your digital downloads instant?
Yes! Once payment is complete, your digital files will be available for immediate download.
How do I access my digital download after purchase?
You’ll receive a download link immediately after checkout, and a copy may also be sent to your email.
What file formats will I receive?
File formats vary by product and may include PNG, SVG, PDF, JPG, or ZIP files. The exact format is listed in each product description.
Do you accept custom orders?
Yes! If you're looking for a custom blanket, stuffed toy, or special design, please contact us to discuss your idea.
Do you offer refunds on digital downloads?
Due to the nature of digital products, refunds cannot be offered once files have been downloaded. If you have an issue with your order, please contact us—we’re happy to help.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout.
How do I access my digital download after purchase?
You’ll receive a download link immediately after checkout, and a copy may also be sent to your email.
Can I return handmade items?
Each handmade item is made with love and significant time, making every piece special and unique. For this reason, handmade purchases are non-refundable. If there’s ever a problem with your order, please reach out—we’re always happy to help
How long does it take to make handmade items?
Processing times vary depending on the item and current order volume. Estimated turnaround times are listed on each product page.
Do you offer gift wrapping?
Absolutely! We’d love to help make your gift extra special. Gift wrapping is available for select handmade items—just choose the option at checkout